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Our Return Policy:
We want you to be completely satisfied with your purchase, so please feel free to contact us with any questions before placing your order.
Items may be returned unused within 30 days from when you receive it for a refund on the merchandise. All returned merchandise must be in new condition and all original packaging must be intact. When returning an item, you are responsible for the return shipping costs unless due to our error. Shipping, handling and all other fees are not refundable. This includes postage that we paid to get the item to you and credit card processing fees. Personalized or custom products as well as special order products cannot be returned or exchanged.
Returns must be received within 15 days after a return authorization has been issued. Unauthorized or late returns will be refused.
If gardenHouseFlags.com makes a mistake in your order, we will fix it at our expense; just let us know right away! If the mistake is the shipper’s, manufacturer’s or yours, we will assist you in resolving the situation.
Should your package be damaged in transit, please contact us right away so we can place a claim with the shipper and arrange for replacement shipping. Please allow up to ten days for your claim to be processed and replacements to be shipped. Note that all claims for errors or damages must be placed with us within three days of the delivery date of the package.
How to send back the item(s) you want to return?
Please read through our return policy above to make sure your item is eligible for a refund. Then, contact us for a Return Authorization.
Please note that unauthorized returns may be refused. If a returned item is not in new condition, in the original packaging, including all original parts, the return will not be refunded. You will be given the choice of having the item returned to you at your cost, or having us dispose of or liquidate the item.
Shipping, handling and all other fees are not refundable.
Please note: If you are sending back a mailbox cover, DO NOT BEND as it will become damaged and we will not be able to refund you.
Exchanges
We gladly offer exchanges at no additional cost of equal or lesser value. However you will be responsible for any shipping charges. Personalized or custom products as well as special order products cannot be returned or exchanged.
Please contact our customer service department for our help in getting an exchange completed.
How long will it take to receive your refund?
We process refunds promptly after items are processed at our warehouse, generally within a week of receiving the product back.
Contact Us
Email:[email protected]
Phone:United States: (574) 208-2405, Monday – Friday: 9am to 5pm Eastern Standard Time