Q & A
What happens after I place an order?
After you complete the checkout process, a “Thank You” page will appear which will display your online order confirmation number. This number confirms that your order has been placed successfully. We will send a copy of this online order receipt via email within one hour.
After your order has been processed at one of our Novack & Bruce Innovations Online Stores, we will send you a second email with your order number and order details.
What if I do not receive an order confirmation via email?
You should receive a copy of your online order confirmation via email within an hour of placing your order. You will also receive an email with your order details within 24 hours of placing your order. However, if you do not receive this message, please contact us to ensure that your order was received and is being processed.
Can I change the delivery address?
We can change the delivery address as long as your order has not been shipped. To request a change, please contact us at 1-574-208-2405.
Is it safe to use my credit card online?
Yes. We encrypt all of your personal information, including your credit card number, when it is sent over the Internet using SSL (secure socket layer) technology. When your browser is in secure mode, a blue bar will appear at the top of the browser window and an unbroken key or lock icon at the bottom right corner of the window. This indicates that the transaction is secure.
Which credit cards are accepted?
All of the Novack & Bruce Innovations Online Stores accept MasterCard, VISA, American Express, Discover and PayPal accounts.
When will my credit card be charged?
We will obtain authorization for the credit card charges when we process your order. Authorization usually occurs within 24 hours after you place your order. Your credit card will be charged when you place your order. All special order items are charged when the order is placed to secure the ordering of the item(s). If we are unable to secure authorization, your credit card will not be charged.
How do I check out?
When you have added all the items you wish to order to your shopping basket, click on the “check out now” button at the bottom of the shopping basket page and follow the instructions.
Why am I having problems ordering?
To order from our site, you need a SSL compliant browser and your browser preferences must be set to accept “cookies”.
Why is my basket empty?
You may not have selected a quantity for the item you wish to order. At the product page, select the product or products you wish to purchase, enter the quantity you wish to order, and click on the “Add to Basket” button on the bottom of the page. This should add the selected products to your basket.
You can also place your order with us over the phone by calling us direct at 1-574-208-2405.
What if I have a question about a specific product?
Please email or call us at 1-574-208-2405 with any product questions.
What are the advantages of tracking my order?
By signing up on your account at any of The Novack & Bruce Innovations Online Stores you receive a number of benefits to make shopping with us faster, easier and more intuitive:
Save your billing, shipping and credit card information for faster checkout.
Review the shipping status of your orders at any time, 24 hours a day.
We’ll send you news about our latest sales and new products.
You can register when you place an order. You do not need to be a registered user to shop our site.
What does “Out of Stock” mean?
Items that are currently unavailable for shipment are referred to as “Out of Stock or Special Order.” You may still place an order for an Out of Stock or Special Order item, and it will ship to you as soon as it becomes available. (Please remember that expected availability dates are estimated dates of arrival to our warehouse.) All Out of Stock or Special Order items are charged when the order is placed to secure the ordering of the item(s). If you do not wish to place an order for an item that is Out of Stock or on Special Order, we will gladly notify you via email when the item becomes available.