Discontinued Items & Exchange Policy
You can reach us direct at #574-208-2405 with any product questions you may have. Representatives are available 9:00 a.m. to 4:00 p.m. (CST) Monday - Friday. All returns and exchanges will be given a store credit unless a refund is requested. No items can be exchanged or returned after 30 days. All returns must be pre-approved by speaking with a customer service representative prior to being returned. If an item is returned without prior approval then only a store credit may be given. All discounted items are final sales only and can not be returned. If discounted items are returned they will not be covered under the refund policy.
When returning merchandise - please follow these easy steps:
- Provide a copy of your email order receipt and any other related correspondence with the item you are returning;
- Repack item(s) with the original packing materials. All returns can only be refunded if returned with original packing materials. (Returned or exchanged items must show no signs of use or wear. If item or the packaging it came in has been used or worn there will be no refund);
- Please send your return, securely wrapped, prepaid and insured via United States Postal Service or UPS to:
Novack & Bruce Innovations Online Store Returns Dept
P.O. Box 33
Osceola, IN 46561
- Save the receipt for your records.
All Store Items: May be exchanged within 30 days for a store credit or for an item (of the same value) at no additional cost to the customer. All order returns will be charged a re-stocking fee of $9.95. Shipping and handling fees will not be refunded. In store credits and exchanges will have the re-stocking fee waived. No items can be exchanged or returned after 30 days. All discounted items are final sales only and can not be returned. If discounted items are returned they will not be covered under the refund policy.
If An Item Becomes Discontinued: You will be contacted by the phone number provided on your account within 5 business days of our receiving notice from the manufacturer that your chosen item is no longer available. Any item may be exchanged within 10 days of your phone call notification for a store credit or for an item (of the same value) at no additional cost to the customer.